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IT & Telecom

IT Support Officer Job – Jamuna Bank Career Full Time

Jamuna Bank Career: An exciting entry-to-mid level opportunity has been announced under the Jamuna Bank Job Circular 2026. The bank is seeking energetic IT Support Officers to join their digital journey at the Corporate Head Office in Dhaka. If you have a BSc in CS/IT and 2-3 years of experience in system support (preferably in banking), this is your chance to work in a 24/7 Data Center environment.

Summary: Jamuna Bank Job Circular 2026

Jamuna Bank PLC is hiring IT Support Officers to provide critical ICT support, manage end-user devices, and assist in 24/7 Data Center operations.

  • Company: Jamuna Bank PLC

  • Position: IT Support Officer

  • Job Level: Junior / Entry-to-Mid

  • Vacancy: Not Specified

  • Location: Dhaka (Corporate Head Office)

  • Experience: 2 to 3 years (Banking preferred)

  • Education: BSc in Computer Science / IT

  • Age Limit: Maximum 30 Years (as on Feb 26, 2026)

  • Salary: Competitive Benefits & Performance Incentives

  • Deadline: February 26, 2026

Special Note: This role involves Rotational Shifts (Day/Night/Holiday) to support 24/7 Data Center Operations.

About the Role: The IT Support Officer is the first line of defense for the bank’s digital infrastructure. You will be responsible for troubleshooting hardware/software issues for bank employees and ensuring the stability of the Data Center. You will work with the ICT support team adhering to ITIL standards.

Key Responsibilities

  • End-User Support: Provide immediate troubleshooting and resolution for IT hardware (desktops, laptops, printers, scanners, UPS) and banking software.

  • Network Stability: Monitor network and internet connectivity, coordinating with ISPs to ensure uptime.

  • Maintenance: Install, configure, upgrade, and maintain IT equipment and utility software.

  • Data Center Ops: Support 24/7 Data Center Operations, including End of Day (EoD) processing. This requires working in Rotational Shifts.

  • Security: Support security infrastructure, including CCTV footage retrieval and access control systems.

  • Incident Management: Maintain detailed incident logs and escalate critical issues to the central IT team using the Service Desk Ticketing System.

Required Qualifications

To apply for this role, candidates must meet the following criteria:

  • Education:

    • BSc in Computer Science, Information Technology, or equivalent from a reputed university.

  • Experience:

    • Minimum 2-3 years of professional experience in system-related fields.

    • Preference given to candidates with experience in the Banking Sector.

  • Technical Skills:

    • Hands-on experience in Windows and Linux troubleshooting.

    • Proficiency in LAN/WAN troubleshooting and IP management.

    • Basic knowledge of Banking Solutions and Data Center Operations.

  • Certifications:

    • Certifications in Operating Systems (RedHat/Microsoft) and Network Standards (CCNA) will add significant value.

  • Age: Must not exceed 30 years as of February 26, 2026.

Salary & Benefits

  • Salary: Competitive package with performance incentives.

  • Environment: Vibrant work environment.

  • Employment Status: Full Time.

Jamuna Bank Job Application Process

Apply Online via Official Portal:

Interested candidates must apply through the Jamuna Bank Career Portal.

Follow these steps to apply correctly:

  1. Visit URL: Go to https://career.jamunabank.com.bd/

  2. Photo: Ensure you have a recent passport-sized photo (Max size 30 KB).

  3. Form Fill-up: Complete the online application form with accurate details.

  4. Submission: Submit the application before February 26, 2026.

Note: Misrepresentation of information will lead to disqualification.

✅ Quick Application Checklist

আবেদন করার আগে নিচের বিষয়গুলো মিলিয়ে নিন:

  • [ ] আপনার কি Computer Science/IT-তে বিএসসি আছে?

  • [ ] আপনার বয়স কি ২৬ ফেব্রুয়ারি ২০২৬ তারিখে ৩০ বছরের নিচে?

  • [ ] আপনার কি হার্ডওয়্যার এবং নেটওয়ার্ক ট্রাবলশূটিংয়ে ২-৩ বছরের অভিজ্ঞতা আছে?

  • [ ] আপনি কি শিফটিং ডিউটি (রাত/দিন/ছুটির দিন) করতে মানসিকভাবে প্রস্তুত?

  • [ ] আবেদনের ছবির সাইজ কি ৩০ কেবি (30 KB) এর নিচে রিসাইজ করেছেন?

  • [ ] আপনার কি ব্যাংকিং আইটি বা ডেটা সেন্টারে কাজের পূর্ব অভিজ্ঞতা আছে? (এটি প্লাস পয়েন্ট)

Jamuna Bank Career: Application Guide

এটি একটি ‘Support Role’ হলেও ব্যাংকিং সেক্টরে এটি অত্যন্ত সেনসিটিভ। আপনার কভার লেটার বা সিভিতে ‘Ticketing System Experience’, ‘SLA Management’, এবং ‘Basic Network Troubleshooting’ হাইলাইট করুন। যেহেতু এখানে “24/7 Data Center Operations” এর কথা বলা হয়েছে, তাই আপনি যদি আগে নাইট শিফটে কাজ করে থাকেন, তবে তা অবশ্যই উল্লেখ করুন।

Professional Growth Tips

ব্যাংকের আইটি সাপোর্ট অফিসার হিসেবে ক্যারিয়ার শুরু করা মানে আপনি ব্যাংকিং সফটওয়্যার (Core Banking Solution) এবং ডেটা সেন্টার ইনফ্রাস্ট্রাকচার খুব কাছ থেকে দেখার সুযোগ পাবেন। এখান থেকে অভিজ্ঞতা নিয়ে ভবিষ্যতে System Administrator, Network Engineer, বা Data Center Manager পদে প্রমোশন পাওয়া সম্ভব।

IT Support Interview Tips

ইন্টারভিউতে হার্ডওয়্যার এবং বেসিক নেটওয়ার্কিং নিয়ে প্রশ্ন হবে:

  • Troubleshooting: “কম্পিউটার স্লো কাজ করলে বা ইন্টারনেট কানেকশন না পেলে আপনি স্টেপ-বাই-স্টেপ কী চেক করবেন?”

  • Networking: “LAN ক্যাবল কানেক্টেড কিন্তু পিং (Ping) পাচ্ছে না—সমস্যা কোথায় হতে পারে?”

  • Banking IT: “End of Day (EoD) প্রসেসিং চলাকালীন সার্ভার ডাউন হলে আপনার তাৎক্ষণিক করণীয় কী?”

  • Customer Service: “একজন রাগী ব্যাংক কর্মকর্তা যদি অভিযোগ করেন যে তার প্রিন্টার কাজ করছে না, আপনি কীভাবে সিচুয়েশন হ্যান্ডেল করবেন?”

Resume & Interview Tips

আপনার রেজুমেতে ‘ITIL Foundation’, ‘End-User Support’, ‘Windows 10/11 Troubleshooting’, এবং ‘CCTV Monitoring’—এই কি-ওয়ার্ডগুলো ব্যবহার করুন।

Sample Cover Letter

(You can copy and customize this cover letter for your application)

Date: [Current Date]

To, The Head of Human Resources, Jamuna Bank PLC, Dilkhusha, Dhaka.

Subject: Application for the Position of IT Support Officer.

Dear Sir,

I am writing to express my interest in the IT Support Officer position at Jamuna Bank PLC, as advertised in [Source Name]. With a BSc in Computer Science and over 2.5 years of experience in IT system support within a [Corporate/Bank] environment, I am confident in my ability to maintain the stability of your digital infrastructure.

In my current role at [Current Company], I am responsible for troubleshooting hardware and software issues for over [Number] users. I have hands-on experience in configuring Windows and Linux operating systems, managing LAN/WAN connectivity, and maintaining IT peripherals. I am familiar with using ticketing systems to track incidents and ensure resolution within SLAs.

I understand the critical nature of banking operations and am fully prepared to work in rotational shifts to support 24/7 Data Center activities. My certification in [CCNA/RedHat – if applicable] further validates my technical competence.

I have submitted my application via your career portal. I look forward to the opportunity to discuss how my skills can contribute to Jamuna Bank’s ICT team.

Sincerely,

[Your Name] [Your Phone Number] [Your LinkedIn Profile Link]

Company Information

Source: Official Job Advertisement. (This information is collected from the official job circular published on Jamuna Bank Career Portal.)

Disclaimer

This job post is curated from official sources for informational purposes. We are not the hiring authority. Please do not pay any money to anyone for this job. Always verify the details from the official circular before applying.

Job Overview

  • Date Posted:
  • Expiration date: March 18, 2026
  • Location:
  • Job Title: IT Support Officer Job – Jamuna Bank Career
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